Privacy Policy

1. Introduction

Cannabliss420 Australia ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (cannabliss420-au.net), telehealth consultations, and any related services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state/territory health records legislation.

2. Information We Collect

3. How We Use Your Information

We use your information for the following purposes:

• Fulfilling orders — Processing, dispatching, and delivering your prescribed medical cannabis products
• Prescription verification — Confirming valid TGA-approved prescriptions before dispensing
• Telehealth services — Facilitating consultations with registered healthcare practitioners
• Customer support — Responding to enquiries, resolving issues, and managing returns
• Legal compliance — Meeting obligations under the Therapeutic Goods Act, state/territory health regulations, and the Privacy Act
• Service improvement — Analysing usage patterns to improve our website and services
• Communication — Sending order updates, prescription reminders, and relevant health information (with your consent)

4. Disclosure of Your Information

We may share your information with:

• Healthcare providers — Registered practitioners involved in your treatment and prescriptions
• TGA and regulatory bodies — As required by law for prescription medicine reporting
• Delivery partners — Trusted couriers for secure, discreet delivery of your orders
• Payment processors — Secure third-party payment gateways for transaction processing
• Legal authorities — When required by law, court order, or to protect our legal rights

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and session information
• Analyse website traffic and usage patterns
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or outdated information
• Complaint — Lodge a complaint if you believe we've breached the APPs
• Opt-out — Unsubscribe from marketing communications at any time

To exercise these rights, contact us at our contact page.

8. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Health records are retained in accordance with applicable state/territory health records legislation (typically a minimum of 7 years).

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.