Return & Refund Policy
Your satisfaction and safety are our top priorities. Learn about our quality guarantee, return process, and your consumer rights.
📊 Policy Summary
We Accept Returns For:
- Damaged products
- Incorrect products sent
- Manufacturing defects
- Quality issues
- Sealed products only
We Cannot Accept:
- Opened medicine
- Used products
- Change of mind returns
- Wrong dose ordered (patient error)
- After 14 days
Return Eligibility
? Eligible Returns (Full Refund)
Damaged During Shipping
If your medicine arrives damaged, broken, or contaminated:
- Take photos of damage before opening
- Keep all packaging materials
- Contact pharmacy within 48 hours
- We''ll send replacement at no cost
Incorrect Product Sent
If you received the wrong product, strength, or quantity:
- Do not open the sealed package
- Contact pharmacy immediately with order number
- Return product via prepaid return label
- Correct product shipped priority (1-2 days)
Manufacturing Defects
If your medicine has defects (discoloration, contamination, seal breach):
- Stop using immediately
- Take photos of the defect
- Contact pharmacy with batch number
- Return for testing and full refund
- We''ll investigate with manufacturer
Quality Concerns
If your medicine doesn't meet expected standards (unusual smell, appearance, consistency):
- Preserve product in original container
- Document issue with photos
- Contact pharmacy for assessment
- May require return for lab testing
? Non-Eligible Returns (No Refund)
Opened or Used Products
Due to pharmaceutical regulations and safety, we cannot accept returns of:
- Opened medicine bottles
- Partially used products
- Products with broken seals
Exception: If product causes adverse reaction (see Doctor-Approved Returns below)
Change of Mind
Medical cannabis is a prescription medicine. Once dispensed, we cannot accept returns due to:
- Changed your mind about treatment
- No longer want the product
- Found cheaper alternative
Tip: Discuss product selection thoroughly with your doctor before ordering
Patient Ordering Errors
If you ordered the wrong product or dose yourself:
- We cannot refund if product matches prescription
- Discuss with doctor if you need different strength
- New prescription required for different product
Past 14-Day Window
Returns must be initiated within 14 days of delivery:
- Check products immediately upon receipt
- Report issues within 2 weeks
- Late claims may not be accepted
👨⚕️ Doctor-Approved Returns (Special Cases)
In some circumstances, opened products may be accepted if your doctor approves cessation:
Severe Adverse Reactions
If you experience serious side effects:
- Stop using immediately
- Contact your prescribing doctor
- Doctor documents adverse reaction
- Doctor contacts pharmacy to approve return
- Partial refund may be provided (minus used amount)
Medical Contraindication Discovered
If new medical information makes product unsuitable:
- Doctor must document contraindication
- Written letter required from prescriber
- Must be within 14 days of initial use
- Refund minus dispensing fees
Prescription Error
If doctor prescribed wrong product/dose by error:
- Doctor must acknowledge error in writing
- New prescription issued for correct product
- Unused portion may be returned
- Exchange for correct product (no refund)
Note: All doctor-approved returns require written documentation from your prescriber. Contact pharmacy with doctor''s letter to initiate return.
How to Return a Product
Contact Pharmacy Immediately
Within 48 hours of delivery (14 days maximum):
- Call pharmacy using number on your receipt
- Or email support with order number
- Explain issue with product
- Provide photos if damaged/defective
- Keep product in original packaging
Return Authorization
Pharmacy will assess your request:
- Review your reason for return
- Confirm eligibility under policy
- Issue Return Authorization (RA) number
- Send prepaid return shipping label
- Provide return instructions
Do not return product without RA number!
Package & Ship Return
Securely package your return:
- Keep product in original container/box
- Include all original packaging materials
- Write RA number on outside of package
- Attach prepaid return label
- Ship via Australia Post (trackable)
Receive Refund/Replacement
Once pharmacy receives your return:
- Product inspected (1-2 business days)
- Replacement shipped immediately (if applicable)
- Or refund processed to original payment method
- Refunds take 5-10 business days
- Email confirmation sent
💰 Refund Information
Full Refund
You''ll receive 100% refund if:
- Product damaged in shipping
- Wrong product sent (our error)
- Manufacturing defect confirmed
- Quality issue verified
Includes product cost + original shipping
Partial Refund
Reduced refund in some cases:
- Doctor-approved adverse reaction (minus used amount)
- Opened product with medical documentation
- Restocking fee may apply (15%)
Based on remaining product quantity
Refund Timing
How long refunds take:
- Credit card: 5-10 business days
- Bank transfer: 3-5 business days
- Afterpay/Zip: 7-14 days
Timing depends on your financial institution
Consultation Fees
Regarding doctor consultation costs:
- Consultation fees are non-refundable
- Covers doctor''s time and TGA application
- Even if you don't proceed with treatment
Only medicine costs are refundable
⚖ Your Consumer Rights
Under Australian Consumer Law, you have guaranteed consumer rights:
Products Must Be:
- Of acceptable quality
- Fit for purpose
- Match description
- Safe and reliable
You Have the Right To:
- Refund for major defects
- Repair or replacement
- Compensation for damages
- Cancel agreements for misleading conduct
Australian Consumer Law (ACL) applies to all medical cannabis purchases.
If you believe your consumer rights have been violated, contact:
- ACCC: accc.gov.au
- Consumer Affairs: Contact your state''s fair trading office
Need to Return a Product?
📞 Phone
Call the pharmacy directly:
Number on your receipt/order confirmation
Mon-Fri: 8am-6pm AEST
Sat: 9am-1pm AEST
Email the dispensing pharmacy:
support@[pharmacy-name].com.au
Include: Order number, photos, issue description
Important: Returns must be initiated with the pharmacy that dispensed your medicine, not Cannabliss420 directly. We''ll help connect you if needed.
Return Policy FAQs
Can I return medicine if it doesn't work for me?
Unfortunately, no. Opened medicine cannot be returned due to "not working" as therapeutic response varies. However, if you experience side effects requiring discontinuation, discuss with your doctor about doctor-approved returns. Always consult your doctor before stopping treatment.
What if I ordered too much medicine?
Unopened, sealed products may be returned within 14 days for refund. Contact pharmacy immediately. Once opened, you cannot return excess medicine. Order only what you need for 1-3 months initially.
My vaporizer device is faulty. Can I return it?
Yes! Vaporizer devices have manufacturer warranties (typically 1-3 years). Defective devices can be returned for replacement. Contact pharmacy with device serial number and description of fault.
Do I get a refund if TGA rejects my application?
If your TGA application is rejected (very rare), no medicine is ordered, so there''s nothing to refund except possibly the consultation fee (depends on clinic policy). Most clinics don't charge if TGA rejects.
Can I exchange for a different product?
Exchanges require a new prescription from your doctor for the different product. You cannot simply exchange Product A for Product B. Schedule a follow-up consultation ($50-$75) to discuss changing products.
What if delivered after I no longer need it?
If your condition resolved before delivery but product is still sealed, contact pharmacy immediately (before delivery if possible) to cancel/refuse shipment. Unopened products may be eligible for refund.
Questions About Returns?
Our support team is here to help with any return or refund questions.
We're committed to your satisfaction and will work with you to resolve any issues.